Troubleshooting | Restaurant365 Customer Center

Reports – Bad Request Message

Receiving a Bad Request message like the one pictured below when running reports means your computer has too many cookies stored and they need to be cleared. In order to free up cookie space you should clear your browser cookies. You can do that in Chrome by hitting Ctrl+Shift+Delete then in the popup window (screenshot below) select the first dropdown box as “Beginning of Time” and then check the box below that for “Cookies and other site and plugin data” and then click the “Clear Browsing Data” button.

Labor on Flash Report vs P&L

Depending on how the POS integration is setup, labor on the flash report may not equal labor on the P&L report. Here are some tips to understand possible reasons they differ: Possible Reason #1 (and most likely reason): Actual payroll differs from daily POS imported labor accruals The Flash Report is based on daily imported data from the POS. It doesn’t include other adjusting journal entries made directly to GL accounts. One journal entry most companies enter that hits payroll accounts is the actual payroll journal entry. Most companies import labor daily from the POS which creates a daily labor accrual entry … Continued

Contact Support

If you are having a problem with the application, please contact support. There are 2 ways to contact Restaurant365 support: Send an email to support@restaurant365.net Start a ticket through the Restaurant365 Support Portal The Restaurant365 Support Portal can be found on this page: http://help.restaurant365.net/support/login The Support Portal login is different than your Restaurant365 login. If you would like to create an account in the support portal, follow these steps: Log in to your email address that you want to use as your username in the R365 Support Portal (this is the email that will be used for the correspondence between … Continued

Restaurant365 Display Settings

When the browser window is too constrained to properly display all of the menu options in Restaurant365 ribbon, the ribbon will collapse in to a selectable menu to conserve screen space. This is by design and is a result of Restaurant365’s responsive design. To display the top ribbon in its entirety, one of three things must occur: 1) The browser window must be resized 2) The visible area zoom in the browser must be altered 3) The resolution settings on the end user’s computer monitor must be adjusted The recommended resolution settings for the use of Restaurant365 are to use a minimum of … Continued

Troubleshooting Missing Daily Sales Summary

Missing Daily Sales Summary In the event that the Daily Sales Summary (DSS) does not automatically import, following the close of the preceding daily sales, try the following steps before contacting Restaurant365 Support: 1) Ensure that the Back Office Computer is running 2) Ensure that the Back Office Computer has an active internet connection If the computer was off, or the internet was down, the auto-import tool cannot run. Continue to the options listed below Options: Manually import the Daily Sales Summary via the Restaurant365 Auto-Import Tool Note: This option is only available on Non Cloud-based POS … Continued

Troubleshooting Imports

The following errors may occur when importing data in to Restaurant365. Click here for an Overview of EDI Vendor Integrations. Review error types for troubleshooting tips and steps to error resolution Revision Date: 3/9/2017 [ps2id id=’closed-period’ target=”/] Closed Period Cause: Journal Entries cannot be imported in to a Closed Period. If the date of the Journal Entry falls in a Closed Period for the Legal Entity (by way of the Location), the system will not allow the Journal Entry to be posted in the Closed Period. Click here for more information on Closed Periods Resolution: If the date on the Journal Entry falls … Continued