Contact Support

Contact Support

If you are having a problem with the application, please contact support. There are 2 ways to contact Restaurant365 support: Send an email to support@restaurant365.net Start a ticket through the Restaurant365 Support Portal   The Restaurant365 Support Portal can be found on this page: http://help.restaurant365.net/support/login   The Support Portal login is different than your Restaurant365 login. If you would like to create an account in the support portal, follow these steps: Log in to your email address that you want to use as your username in the R365 Support Portal (this is the email that will be used for the correspondence between … Continued
Beginning Balance Difference – Unassigned Vendor or Customer

Beginning Balance Difference – Unassigned Vendor or Customer

Conditions in which UNASSIGNED VENDOR appears on AP Aging Report The UNASSIGNED VENDOR is a System Generated Vendor that appears on the AP Aging Report when the following conditions occur: 1. A difference exists between the AP Beginning Balance (the opening balance for the Accounts Payable GL Account) and the sum of all imported Open AP Invoices Beginning Balance transactions (AP Invoice – Beginning Balance transactions that were imported at cut-over).  In addition to appearing on the AP Aging report, the ‘System Setup’ tab will be present in the ‘To Do Checklist’ notifying the User that the AP Beginning Balance … Continued
Using the Bank Activity Screen

Using the Bank Activity Screen

Overview The purpose of the Bank Activity screen to make it simple to match your bank statement to transactions already in the system electronically.  It also allows easy creation of new deposits and withdrawals based on data from your bank that isn’t in the system yet.  Using the Bank Activity feature will make your reconciling a bank statement much quicker. Once your bank accounts are setup (click here to learn more about setting up bank accounts), then the bank activity process consists of 3 steps: Download activity from your bank Upload the file in the bank activity form (this will … Continued
Bank Reconciliation

Bank Reconciliation

A Bank Reconciliation is a period end (or month end) procedure used to ‘true-up’ the records in your accounting system to the actual activity in your bank account (as reported by your bank.) Step 1: Make sure to have a copy of your bank statement or online statement ready. Step 2: Begin a new reconciliation Step 3: Match the transactions in Restaurant365 with the ones one your statement until the indicated difference is 0 Step 4: Make sure all the voided transactions are cleared from your reconciliation. Step 5: Approve and print the reconciliation Step 1: Before beginning your reconciliation, … Continued
Where can I see my Bank Account Balance?

Where can I see my Bank Account Balance?

You can see your bank account balances in a few different places in Restaurant365. 1. GL Account Detail Report 2. Check Register Report 3. On Bank Transaction screens 1. In ‘My Reports’, under Financials, there is a GL Account Detail report. Here you can see deatils and the balance as of the date the report is run for. 2. In ‘My Reports’, under Banking, there is a Checkbook Register report. Here you can see the recent detail and current balance.Then run the Check Register Report 3. When you open an new bank transaction (Withdrawal, Transfer, Deposit), the current balance is shown … Continued
Positive Pay

Positive Pay

Positive Pay Overview The positive pay feature (sometimes referred to as safe pay) allows the user to export a list of checks from R365 in a format to be uploaded to the bank. The purpose of the upload is to alert the bank of these checks so they can be cashed. This is a service offered by many banks to ensure that only approved checks can be cashed. Setup: The positive pay export format is set on the Bank record. Access the bank record by opening the bank account that will use positive pay (left hand side navigation pane: Accounting – … Continued
AR Invoice

AR Invoice

The AR Invoice is part of Accounts Receivable within the Accounting module of Restaurant365.  The AR Invoice is used to generate a professional invoice to provide to customers for services or goods you sell them billed separately from your point of sale system. A few examples of this would be to bill house accounts for food provided during the month or to bill for a speaking assignment at a trade show. For information on billing house accounts specifically, click the following link: Setting Up and Using House Accounts Before we begin entering an invoice, we must first have setup Sales Items. … Continued
AR Credit Memo

AR Credit Memo

The AR Credit Memo is part of Accounts Receivable within the Accounting module of Restaurant365.  They are generally used to apply to AR Invoices (cancel out the invoice) by issuing a credit to a customer. To create a credit memo, select Customer – Credit Memo in the top main ribbon. Fill out the required fields: Number – number of credit memo.  This is usually an auto generated sequential number managed under Accounting – Administration – Auto Numbering in left hand navigation Customer Date Location Fill out other non-required fields as desired such as Comment and Address (address is entered by hitting … Continued
House Accounts

House Accounts

  1.) Overview of the Accounting for House Accounts Here is a recap of the accounting (debits and credits) in the House Account Invoicing Process. House Accounts hit GL accounts based on the following: A customer orders in POS and pays with House Account. That House Account imports to R365 as a payment type and debits whichever GL Account you setup on the payment type (usually called House Account Receivable or Uninvoiced House Account or something similar) When you run the House Account invoicing, it finds all house account payments that came over from POS within the date range they … Continued
Add a New Sales Item

Add a New Sales Item

To begin the process of adding a New Sales Item to Restaurant365, hover over Item in the top ribbon and click New Sales Item.   The ‘New Item’ window appears with the Item Type set to ‘Sell Only’   A sales item is something you are going to sell to a customer but are not going to enter in your point of sale system. It may be something such as consulting services or rental of party equipment. It is an item that you will add to an invoice and send to your customers for payment with terms. As an example, I’ll … Continued